Bryan is the Service Manager at J Farren-Price, overseeing the aftersales experience and ensuring every timepiece entrusted to the service centre is handled with care and transparency. Since joining the business over a year ago, he has brought a well-rounded perspective shaped by experience across hospitality, retail, sales, and aftersales within the luxury watch industry.

Bryan began his career in watches in Auckland in 2018 before relocating to Sydney in 2022, where he continued working in luxury watch sales before expanding into aftersales and service. This dual experience allows him to approach his role with a holistic understanding of a client’s journey, from the excitement of acquisition through to the ongoing care and maintenance of a timepiece.

Central to Bryan’s role is managing client expectations with empathy and clarity, particularly when navigating complex servicing requirements. He works closely with watchmakers, brand partners, and the sales team to ensure communication remains seamless throughout the service process, maintaining the rigorous standards required by the maisons J Farren-Price represents. He is equally committed to supporting the boutique team, providing guidance and confidence when aftersales matters arise, while ensuring clients feel informed and reassured at every stage.

Bryan believes trust is fundamental when a client entrusts their watch for service, recognising that each timepiece carries personal meaning beyond its technical complexity. For him, luxury watches represent milestones. They are reminders of achievements and moments worth commemorating. Outside of work, Bryan enjoys challenging hikes, finding time outdoors an essential way to reset and recharge.