Frequently Asked Questions

Appointments are not required, and we welcome you to visit our boutique during trading hours. However, for personalised consultations, bespoke design appointments and discussions, we recommend booking an appointment to ensure one of our specialists can dedicate their time to assisting you.

Yes. We understand that selecting a jewellery piece or timepiece is an important decision. Subject to availability, we may be able to reserve an item for a short period. Please contact our team to discuss your requirements, and we will do our best to accommodate your request.

Yes. Select items purchased through our website may be collected from our boutique. Once your order is ready for collection, a member of our team will contact you to arrange a convenient collection time. Please bring a valid photo ID and your order confirmation when collecting your purchase.

Yes. All J Farren-Price purchases are presented in our signature packaging and complimentary gift wrapping is available. If your purchase is intended as a gift, please let us know and we will ensure it is beautifully presented for the occasion.

Yes. J Farren-Price offers complimentary insured shipping on all online orders delivered within Australia. Orders are typically delivered within 2–4 business days, and a member of our team will contact you prior to dispatch to confirm delivery details and any special requirements. Once your order has been dispatched, you will receive tracking information via email. All deliveries require a signature from a person aged 18 years or older upon receipt.

Products under $2,000 will be insured and tracked with Australia Post to major cities. For purchases over $2,000 we will generally use Visa Global shipping company. J Farren-Price also uses an Elite Plus service that covers insurance up to $250,000 to major cities.

J Farren-Price only accepts online orders for delivery within Australia and does not offer international shipping through its website.

Delivery timeframes vary depending on the piece and destination. In-stock items are typically dispatched promptly once payment is received, while bespoke or made-to-order pieces may require additional time for creation and quality checks. Once shipped, domestic orders are usually delivered within a few business days (depending on location).

Yes. For security purposes, all deliveries require a signature upon receipt. This ensures your jewellery is handed directly to you or an authorised recipient and remains secure throughout the final stage of delivery.

We understand that selecting fine jewellery is a considered decision. For this reason, we offer returns or exchanges on eligible ready-to-wear pieces within a specified period, provided items are unworn, in original condition, and accompanied by their packaging and documentation. Certain exclusions may apply, including bespoke, engraved, or altered pieces. We recommend contacting our team prior to purchase if you require further clarity.

Yes, most rings can be resized after purchase depending on the design and setting. Our expert jewellers assess each piece individually to ensure resizing can be completed without compromising the integrity or aesthetics of the design. We recommend visiting our boutique for an assessment so we can advise on the best approach.

Bespoke, customised, and engraved pieces are created uniquely for you and are therefore non-returnable and non-exchangeable. This ensures each piece remains entirely personal and made to your specifications. We take great care during the design process to ensure complete confidence before production begins.

We offer ongoing care and servicing for your jewellery, including cleaning, inspections, and maintenance. While resizing is available for many pieces, it is assessed on a case-by-case basis depending on design and wear over time. We encourage clients to visit us regularly so we can help preserve the condition and longevity of their jewellery for years to come.

Yes. We offer professional jewellery cleaning and servicing in-store to help maintain the beauty and longevity of your pieces. Our specialists use appropriate techniques and equipment for each item, including ultrasonic cleaning where suitable, ensuring your jewellery is treated with the utmost care.

Yes. We provide jewellery valuations for insurance purposes, which can be used for new or existing pieces. Please contact our boutique for more information.

Yes. We specialise in creating bespoke engagement rings that are thoughtfully designed to reflect your individual story. From timeless solitaires to fully custom designs, our team works closely with you to create a piece that is entirely personal and expertly crafted.

The timeframe for a bespoke piece varies depending on the complexity of the design and stone selection. On average, the process can take several weeks from initial consultation through to completion. We will provide a clear timeline at the beginning of your journey and keep you updated at every stage.

Yes, in many cases we can work with your existing diamond or gemstone. Our specialists will first assess the stone to ensure it is suitable for setting and advise on the most appropriate design options to best showcase its beauty and integrity.

Our bespoke process is highly collaborative. It begins with a private consultation where we discuss your vision, inspiration, and preferences. From there, we develop initial design concepts, refine details with you, and guide you through material and stone selection before moving into production. Every step is handled with care, precision, and discretion.

Yes. There are several convenient parking facilities located within close walking distance of our boutique, as well as nearby valet and secure parking options throughout the Sydney CBD. Our team will be happy to provide specific recommendations when you plan your visit.

Yes. Our boutique is fully accessible, with step-free entry and facilities designed to accommodate all clients comfortably. If you have any specific accessibility requirements, we encourage you to let our team know ahead of your visit so we can ensure a seamless experience.

Yes. Where applicable, our diamonds are accompanied by internationally recognised certification, such as GIA grading reports. These certificates provide independent verification of a diamond's characteristics, including cut, colour, clarity, and carat weight, offering complete transparency and confidence in your purchase.

We take your privacy and data security seriously. All personal and payment information is handled in accordance with strict privacy and data protection standards. We use secure systems to safeguard your information and ensure that it is only used for the purpose of fulfilling your order and providing you with a personalised client experience.